Privacy Policy

Introduction

[Tupper Pvt Ltd] (“we”, “our”, or “us”) operates the freelancing platform (“Platform”) and is dedicated to safeguarding the privacy and security of user information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of users (“you”, “your”) who access or use our Platform.

Information We Collect

  1. Personal Information: When you register an account, we collect personal information such as your name, email address, location details, contact information, and government-issued identification for verification purposes.
  2. Professional Information: We may collect work experience, past project history, educational background, skills, and certifications provided by you to enhance your profile.
  3. Project Data: Information regarding projects created by clients, including project descriptions, scope, timelines, and budget constraints. Freelancer bids and proposals submitted for project consideration are also stored on the Platform.
  4. Financial Data: Bank account details or payment information necessary for transactions conducted through the Platform. We employ secure third-party payment processors to handle financial transactions. Additionally, we have partnered with BulkPe for payment processing, and your payment details may be shared with them for transaction purposes.
  5. Communication Data: Messages, chats, and conversations exchanged between users on the Platform for project discussions, clarification, and coordination.

Use of Information

We utilize the collected information for the following purposes:

  • Service Provision: To facilitate the services provided on the Platform, including project matching, communication between clients and freelancers, and payment processing.
  • Identity Verification: To verify user identity and maintain a secure environment on the Platform by preventing fraudulent activities and ensuring compliance with legal and regulatory requirements.
  • Communication and Support: To communicate with users regarding their account, services, updates, and other platform-related information. It also enables us to provide customer support and address user queries or issues.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: We collect and process data based on your explicit consent provided during account registration and while using our services.
  • Contractual Necessity: Processing of personal data is necessary for the performance of the contract between you and us for the provision of services.

Data Security and Retention

We employ robust security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, regular security assessments, and ongoing monitoring of our systems.

Your information is retained only for the duration necessary to fulfill the purposes outlined in this policy, as required by law, or for as long as your account remains active. Once data is no longer required, it is securely deleted or anonymized. We work closely with our partner BulkPe to ensure the security of financial transactions and information.

User Rights and Choices

As a user of our Platform, you have the following rights:

  • Access and Rectification: The right to request access to your personal information and rectify any inaccuracies.
  • Data Portability: The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Erasure and Restriction: The right to request the deletion or restriction of processing of your personal data under specific circumstances.

You can exercise these rights by contacting us through the contact information provided at the end of this policy.

Third-Party Disclosure

We may share your information with trusted third-party service providers or partners involved in facilitating our services, such as payment processors like BulkPe. These entities are bound by contractual obligations to maintain the confidentiality and security of your information and are only permitted to process your data for specified purposes outlined in our agreements with them.

Analytics and Improvements

We may use anonymized and aggregated data for analytical purposes to understand user behavior, preferences, and trends. This helps us improve our services, enhance user experience, and make informed business decisions. Such data does not personally identify individuals and is used in compliance with applicable laws and regulations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, customize content, and analyze site traffic. These technologies may collect information such as IP addresses, browser type, device identifiers, and pages visited. You can manage cookie preferences through your browser settings; however, disabling cookies may limit certain functionalities of the Platform.

Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect or process personal information of minors without parental consent. If we become aware that a user is under the age of 18 without parental consent, we will take steps to remove such information from our systems.

Updates to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify users of any material changes via email or through the Platform’s notification system. Continued use of the Platform after such changes implies your acceptance of the updated policy.

Contact Information

For any inquiries, requests, or concerns regarding this Privacy Policy or your personal information, please contact our Data Protection Officer at [Contact Information].

Conclusion

By using our Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.